FREQUENTLY ASKED QUESTIONS

WHEN IS THE SET UP LIKELY TO START?


The festival build is estimated to start in late May (Date TBC). The event area, which takes place on the Papal Field, will be fenced off during this period, however the rest of the park will remain open to the public.




WILL THERE BE ACCESS RESTICTIONS TO THE PARK?


Due to health and safety reasons, the event site will not be accessible to the members of the public between Friday 22nd May until Friday 26th June. Only event personnel will be granted entry during this period. Security teams will be in place 24/7 over the duration of the build and takedown periods to ensure the safety of others is not at risk.




WILL THE REST OF THE PARK STAY OPEN?


Yes, areas other than the event site will remain open to the public. Please note that over the festival weekend the park is likely to be busier than usual.




WILL THE BUSES BE RUNNING AS NORMAL?


There are some changes to the following services due to the closure of Middleton Road 8pm – 1am: 59, 88, 149. And also some changes to the following services due to the closure of Whittaker Lane 9am – 6pm: 90, 484. Finally there are some changes to the following services due to the closure of Bury Old Road 9.30pm-11.30pm: 135. For more information please contact TfGM on 0871 200 2233 (7am to 8pm, Monday to Friday, and 8am to 8pm at weekends and bank holidays)




WILL THE METROLINK SERVICE BE AFFECTED?


The Metrolink service is likely to be busier than usual travelling to the park between 12noon and 5pm and travelling to Manchester between 9pm and 12midnight: during these times there are double trams every 6 minutes (a peak time service). Heaton Park tram stop is closed on Saturday and Sunday from 9pm onwards




WHAT IS THE RESIDENTS PERMIT SCHEME?


In order to prevent unwanted parking in the local residential area surrounding Heaton Park, a parking permit scheme will be in place between 9am and 1am Saturday 13th and Sunday 14th June. Arrangements for Friday 12th will be confirmed nearer the time. Each property within the permit scheme area will automatically receive two parking pemits, which will need to be displayed clearly in the vehicle. Failure to do so may result in receiving a Penalty Charge Notice by the local authority. You will not need permits to park your car on your drive / private land but please note you will need a permit to access the residential permit zones with road closures between 8pm and 1am. Permits are due to be delivered, week commencing Monday 25th May along with the Residents Information Leaflet. If you have not recieved either of these by Friday 29th May, please complete the form HERE.




HOW DO I GET EXTRA PARKING PERMITS?


Each property within the permit scheme area will automatically receive two parking pemits. If you have more than two vehicles or have guest visiting over the festival weekend and you require more parking permits, please complete the form HERE.




WHICH STREETS ARE INCLUDED IN THE RESIDENTS PERMIT SCHEME?


For a full list of streets included in the 2020 scheme, please click HERE.




MY STREET ISN'T INCLUDED IN THE RESIDENTS PERMIT SCHEME.


Due to positive feedback, the residents permit scheme has been expanded from approximately 2,000 properties in 2014 to nearly 9,000 properties in 2019. The decision about which roads to include in the permit scheme is made in partnership with the local authorities and their relevant traffic and highways departments and is informed by the traffic management plan and comments reported to the Community Impact Taskforce. It is unlikely that the residents permit scheme will be extended any further in future years.




I HAVE RECEIVED A PARKING TICKET (PENALTY CHARGE NOTICE) AND WOULD LIKE TO DISPUTE IT


If you have received a Penalty Charge Notice (PCN) and are a resident the details of how to appeal against this are on the back of the ticket PCNs are issued by NSL on behalf of Bury or Manchester If you are a resident and you didn't received your permit, please complete the form HERE.




I HAVEN'T RECEIVED A RESIDENTS INFORMATION LEAFLET. HOW DO I GET ONE?


Leaflets are due to be sent via post, week commencing Monday 25th May. I you have not received it by Friday 29th May, please email residents@parklife.uk.com on how to obtain your permits.




WHY HAVEN'T YOU PUT ANY TRAFFIC CONES ON MY STREET?


Traffic cones are used as a visual deterrent – we put them in key strategic locations around the park. They do not reflect the full extent of the resident permit’s scheme areas.




WHEN WILL THE TRAFFIC SIGNS BE TAKEN DOWN


We aim to have removed all the signs two weeks after the event – if we have missed collection of a sign in error please CONTACT US to let us know.




WHY HAVE TRAFFIC SIGNS BEEN PUT IN PLACE BEFORE THE EVENT?


Some traffic signs are put in place to give motorists advance warning about the event.




I NEED TO REPORT AN ISSUE. HOW DO I CONTACT THE COMMUNITY IMPACT TASKFORCE?


You are able to contact the team before, during and after the event. By reporting issues we are able to identify areas for improvement and take steps to resolve these for future years. PHONE - 0161 883 1962

The CIT phoneline will be active from Monday 1st June 10:00 - Monday 22nd June 17:00. You can leave a message during this time (messages left outside the above dates/times will not be listened to). This number is staffed between 10:00 – 00:00 during the event.

EMAIL - residents@parklife.uk.com

This will be monitored from Monday 1st June 10:00 - Monday 22nd June0 and intermittently thereafter.

IN PERSON - The Maccabi Club, Bury Old Road

11:00 – 21:00 during the 12th, 13th & 14th June

TWITTER - @parklife_locals

Our twitter feed is monitored during the event only.




WHAT ACTIONS WILL YOU TAKE TO REINSTATE THE PARK?


We work very closely with Manchester City Council and the Heaton Park team to ensure that the park grounds are returned to a suitable standard as quickly as possible and is dependant on the current weather conditions.




WHAT ACTIONS WILL YOU TAKE TO KEEP THE EXTERIOR OF THE PARK CLEAN?


We hire an external waste and cleansing contractor to exclusively service the exterior or the park and it's surrounding areas. Large waste bins will be placed at key points where it is likely that people will need to dispose of litter and monitor these throughout the festival to identify under/over usage. Once Parklife is over, the waste and cleansing team will sign off each street, within the impact area, with the relevant local authority to ensure no areas are missed.




THERE IS SOMEONE SELLING THINGS OUTSIDE MY HOUSE. HOW DO I REPORT IT?


Please get in touch with the Community Impact Taskforce by contacting us HERE. However if the property is in Bury and the trader has a permit, please be aware this allows them to trade anywhere in the borough at any time.




I WANT TO PLAN MY JOURNEY WHEN THE FESTIVAL IS ON. IS THERE A LESS BUSY TIME DURING THE EVENT?


Everyone who is attending Parklife has to be inside the park by 5pm and people don’t tend to leave until after 9pm so between 5pm and 9pm the area around the park is less busy NB road closures start to become operational from 8pm. If the weather is nice the audience tends to arrive earlier and if it’s not nice they tend to arrive later.




DO LOCAL RESIDENTS GET A FREE OR REDUCED TICKET PRICE?


Unfortunately there are no ticket discounts available for local residents.




HOW DO I FIND OUT MORE ABOUT EVENTS AT HEATON PARK?


Please click HERE to see what events are coming up and HERE to get learn more about the Heaton Park Event Comunity Consultation Group. You can also link in with the Heaton Park Events Community Consultation Group – this is a condition of the Park’s licence and has an overview of all the events that take place throughout the year. Please contact them by completing this FORM.




IS PARKLIFE HAPPENING EVERY YEAR?


The plan is for Parklife to be an annual event at Heaton Park, taking place the second weekend of June to coincide with the end of the University term




I AM UNHAPPY WITH HOW THE COMMUNITY IMPACT TASKFORCE HAS DEALT WITH THE ISSUES I HAVE RAISED. IS THERE ANYTHING ELSE I CAN DO?


The Community Impact Taskforce works closely with the three local authorities (Manchester, Bury and Rochdale) and Greater Manchester Police. However you can also raise your concerns with your local Councillor if you feel there are issues which the Taskforce is unable to address.




I'M CONCERNED ABOUT ANTI SOCIAL BEHAVIOUR. WHAT ARE YOU DOING TO PREVENT THIS?


Greater Manchester Police are involved in the planning process for Parklife and will have an event specific deployment over the weekend. They will be working with our dedicated security, part of the CIT, to help manage the local environment as attendees arrive and leave. All CIT Officers are easily identifiable via there hi-vis tabbards. Please feel free to approach them with any concerns as they are happy to help.




HOW DOES HEATON PARK, LOCAL BUSINESSES AND THE RESIDENTS BENEFIT FROM PARKLIFE TAKING PLACE?


Parklife contributes about 33% of the Park’s annual income – this money goes direct to the Park. We work in partnership with a number of businesses to ensure that they are not financially disadvantaged by the event. Local residents who are involved in community organisations can apply for a grant from the Parklife Community Fund – £44,000 was distributed to 26 organisations in Bury and Manchester after the 2017 event. For more information on the Community Fund please click HERE.




WHAT DOES THE RESIDENTS LEAFLET LOOK LIKE?


You will be able to download a copy of the 2020 residents leaflet HERE soon.




HOW CAN I FIND OUT MORE INFORMATION REGARDING ROAD CLOSURES?


Please check the Road Closures page HERE.




CARERS


If you are caring for someone or have carers who will be calling in on your during the festival please complete the form HERE to additional permits




SHAVUOT


The fesitval Shavout does not coincide with Parklife 2020.




PLACES OF WORSHIP


Please note for all residents wishing to access places of worship walking to and from Salford in the evenings, please avoid Bury Old Road where possible, and only exit onto Bury Old Road at the Kings Road Junction where there will be increased police & security presence in the evenings.





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